LCA Support Specialist
Ecochain TechnologiesSustainability Software company
Amsterdam, NetherlandsMid
Phase2.earth
Volta Ventures
ABN AMRO
Operations & Strategy
About the role
TL;DR
Guide customers in using LCA software, answer technical questions, and improve support resources.
- •As an LCA Support Specialist, you will help customers successfully perform Life Cycle Assessments themselves using Ecochain's software.
- •Rather than conducting LCAs for customers, you will guide them in using the platform, answer technical and methodological questions, and help them become successful users of our software.
- •Key Responsibilities Answering customer questions about both LCA methodology and our software via Intercom, email, and "Talk to an Expert" sessions.
- •Guiding customers in performing Life Cycle Assessments independently using Ecochain's software.
- •Troubleshooting software issues and collaborating with internal teams to resolve complex cases.
- •Maintaining and improving our Help Center, AI Chat, and other self-service resources.
- •Analyzing support trends and preparing monthly support reports.
- •Requirements Candidates must be based in the Netherlands.
- •Experience with Life Cycle Assessment (LCA) methodology is preferred.
- •Strong communication and problem-solving skills.
- •Ability to guide and educate customers on software usage.
- •Proactive in improving customer support resources.
