Senior Technical Support Engineer (Integrations)
FloQastAccounting Automation company
Sydney, AustraliaSenior
ICONIQ Growth
Meritech Capital
Insight Partners
Norwest Venture Partners
Sapphire Ventures
BDT & MSD Partners
Software Engineering
About the role
TL;DR
Provide technical support for FloQast's integrations.
- •Provide technical support for FloQast's integrations, resolving customer issues and maintaining system functionality.
- •Key Responsibilities Own support cases, troubleshoot errors, and perform backend configurations.
- •Lead L3 case resolution and coordinate with Engineering during incidents.
- •Utilize internal tools and technical resources for troubleshooting.
- •Requirements 7-10 years of Technical Support experience.
- •Strong technical aptitude and problem-solving skills.
- •Experience with ticketing systems and AI-assisted tools.