Traffic Control Executive
FlixTravel company
Bangalore, IndiaMid
General Atlantic
TCV
HV Capital
Blackrock
Baillie Gifford
Permira
Operations & Strategy
About the role
TL;DR
Oversee live bus operations, ensuring seamless coordination and managing crisis situations.
- •As we continue to expand our operations across India, we are looking for a proactive & detail-oriented Traffic Control Executive for our Bangalore location who will help us keep our services running smoothly and drive the company to the next level.
- •Key Responsibilities Communicate with drivers and hosts via calls and messages to ensure smooth, on-time operations.
- •Track and manage operational issues through Salesforce tickets, ensuring timely resolution.
- •Handle crisis situations swiftly and decisively to minimize disruption to passengers and partners.
- •Coordinate with Operations, Customer Support, and Global teams for end-to-end issue resolution.
- •Monitor live operations and escalate deviations or incidents to the relevant stakeholders.
- •Requirements Bachelor's degree holder, preferably with 3+ years' hands-on experience in customer service, intercity travel operations, or a related field.
- •Ability to multitask, problem-solve, and stay composed under pressure in a fast-paced environment.
- •Fluent in Telugu and English.
- •Additional South Indian languages and Hindi are a plus.
- •Basic Excel proficiency; experience with Salesforce is a strong plus.
Required skills
SalesforceExcel
Domain expertise
travel
Tech stack
SalesforceExcel