Atención a cliente y Taquilla
FlixTravel company
Cordoba, MexicoMid
General Atlantic
TCV
HV Capital
Blackrock
Baillie Gifford
Permira
Operations & Strategy
About the role
TL;DR
Customer service and ticket agent for passenger travel.
- •As a Customer Service/Ticket Agent, you will be responsible for ensuring a smooth and friendly experience for our passengers at the terminal.
- •You will handle ticket sales, manage reservations, changes, and cancellations, and assist with passenger check-in.
- •Key Responsibilities Ticket sales, reservation management, changes, and cancellations.
- •Passenger check-in assistance and coordination of departures and arrivals.
- •Cash handling, daily reconciliation, and shift closing documentation.
- •Coordination with Traffic Control, Operations, and drivers.
- •Customer service with kindness, clarity, and a solution-oriented approach.
- •Requirements 1 year of previous customer service experience.
- •Strong communication, negotiation, and conflict resolution skills.
- •Basic cash handling and payment methods management.
- •Flexibility to work morning, afternoon, or night shifts.
- •High ethical sense, honesty, and responsibility.
- •Completed high school education (administrative/commercial technical degree desirable).
- •Comfort using digital tools (basic MS Office, smartphone, apps, and reservation systems).
Required skills
ExcelPowerPoint
Nice-to-have skills
Negotiation
Domain expertise
travel
Benefits & perks
12 free Flix coupons + 12 discount coupons for friends and family, Confidential access to 1:1 advice, courses, and stress management for you and up to four family members, Access to language classes, training courses, and expert-led sessions, Mentorship program
Tech stack
ExcelPowerPoint