Technical Account Manager, Enterprise
FireworksFireworks is the
New York, United StatesSenior
Sales & Account Management
About the role
TL;DR
Manage technical relationships with enterprise customers for AI model inference.
- •Fireworks AI is looking for a Technical Account Manager (TAM) to be the technical backbone of our relationship with customers building on our fast inference platform.
- •You'll be the connective tissue between customer engineering teams and Fireworks' product, engineering, and applied AI teams.
- •Key Responsibilities Own the post-sale technical relationship from kickoff through go-live, including model deployment and integration architecture.
- •Serve as the primary technical point of contact for strategic accounts, building deep relationships with engineering leaders and ML/platform teams.
- •Act as the technical escalation point for production issues, coordinating with Engineering and Support to drive resolution.
- •Synthesize patterns across accounts and feed them into product and engineering roadmaps.
- •Own the technical narrative for quarterly/executive business reviews, including adoption trends and roadmap alignment.
- •Requirements 4+ years in a technical, customer-facing role: Technical Account Management, Solutions Engineering, or Technical Customer Success at an enterprise software or AI/ML company.
- •Strong technical foundation: comfortable with APIs, cloud infrastructure (AWS/GCP/Azure), and hands-on coding ability to debug integrations.
- •Direct experience with LLMs in production
- •understanding of prompt engineering, fine-tuning, RAG, and/or agent architectures.
- •Track record of managing enterprise relationships end-to-end: technical delivery, executive communication, and commercial outcomes.
- •Excellent written and verbal communication
- •able to translate between ML engineers and business stakeholders fluently.
Required skills
AWSGoogle CloudAzureLLMsPythonJavaScriptGitLinuxREST APIOpenAI APILangChainHugging Face
Domain expertise
aideveloper-tools
Tech stack
AWSGoogle CloudAzureLLMsPythonJavaScriptGitLinuxREST APIOpenAI APILangChainHugging Face
