CX Coordinator
FélixRemittances company
CanadaMid
QED Investors
Castle Island Ventures
Switch Ventures
HTwenty
Monashees
General Catalyst Customer Value Fund
Operations & Strategy
About the role
TL;DR
Provide patient support via chat and email, resolve issues, and improve patient experience.
- •This role is about making sure patients feel heard, get real answers, and leave interactions better off than when they started.
- •You'll work primarily through chat and email, handling a meaningful volume of conversations each day.
- •Key Responsibilities Provide thoughtful, personalized support to Felix patients through chat and email Collaborate with pharmacy, medical, and logistics partners to support patients Drive conversion in our onboarding process by educating patients Navigate internal tools and escalate thoughtfully when the situation calls for it Serve as the voice of the patient, capturing learnings and sharing insights Requirements Experience in a customer-facing role Has used AI tools in a meaningful way, shaping outputs and building workflows Communicate with precision and break down complex ideas simply Self-directed problem solver who takes initiative Natural curiosity and a desire to understand how things work
Domain expertise
healthcare
Benefits & perks
Full medical, dental and vision benefits, Maternity/paternity policy, 3 weeks' vacation, Competitive compensation, Stock option grant, Remote first, work from anywhere in Canada, Incredible culture powered by a highly collaborative and high-performing team, Large impact at an early-stage technology company, Professional development opportunities, working closely with founders and the senior leadership team