IT Team Leader
MotorwayAutomotive Marketplace company
Brighton, United KingdomLead
Index Ventures
ICONIQ Growth
BMW i Ventures
LocalGlobe
Marchmont Ventures
Unbound
About the role
TL;DR
Lead IT support, manage employee IT lifecycle, and improve IT systems.
- •As an IT Team Leader, you'll be the friendly and knowledgeable leader of IT, providing the essential support that keeps our team members productive and happy.
- •In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects.
- •Key Responsibilities Provide friendly and effective technical support to the entire team.
- •Troubleshoot and resolve technical issues, ensuring colleagues have the right equipment and knowledge.
- •Proactively suggest and implement improvements to IT systems.
- •Manage daily support tasks and contribute to long-term IT projects.
- •Lead and mentor team members.
- •Requirements 3+ years of hands-on experience in an IT support or helpdesk role, supporting macOS and Windows.
- •Ability to troubleshoot and problem-solve, taking ownership of issues.
- •Exceptional communication and interpersonal skills.
- •Experience with cloud-first tech stack including Identity & Device Management (SSO, MDM) and Infrastructure & Tools (Networking, AV, cloud telephony, Zendesk, Jira).
- •Proactive and collaborative spirit.
Required skills
SSOJiraMentoring
Benefits & perks
Competitive salary, Equity scheme, 25 days holiday, Sea-front office with bi-weekly massages and free snacks, Private medical insurance via BUPA, Life assurance, Pension scheme (we contribute 5%), Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption), 24/7 Employee Assistance Programme, EV leasing scheme, Cycle to work scheme, Nursery salary sacrifice scheme, 1 paid volunteering day a year
Tech stack
SSOJiraGit