People Operations Analyst for Customer Experience (CX)
XenditPayments company
Jakarta, IndonesiaMid
Accel
Y Combinator
Insight Partners
Coatue
Tiger Global Management
Kleiner Perkins
People / HR / Recruitment
About the role
TL;DR
Support CX teams by managing people operations and improving team readiness.
- •As a People Operations Analyst for Customer Experience (CX), you will play a critical role in enabling Customer Experience teams to perform at their best by building scalable people operations, improving team readiness, and ensuring operational excellence across the CX organization and regions.
- •Key Responsibilities Support CX workforce growth by coordinating hiring activities, ensuring smooth recruitment processes, and maintaining hiring readiness based on business needs.
- •Ensure CX new joiners have a structured onboarding journey aligned with team expectations and operational needs.
- •Analyze CX workforce data and operational trends to support scheduling and shift arrangement processes to ensure adequate operational coverage.
- •Organize and execute CX team engagement feedback, insights, programs, recognition initiatives, and culture-building activities.
- •Collaborate with multiple stakeholders to resolve operational challenges and improve processes including CX leadership.
- •Requirements Strong analytical and problem-solving skills with a proactive mindset.
- •Excellent communication and stakeholder management skills.
- •Highly organized with strong attention to detail and ability to manage multiple priorities.
- •Comfortable working in a fast-paced environment with evolving business needs.
- •Strong ownership mindset with the ability to identify problems and drive solutions.
Required skills
People Operations
Domain expertise
fintech