Customer Support Specialist
GetGroundProperty Investment company
Makati, The PhilippinesMid
QED Investors
Mosaic Ventures
Salica Investments
UK Government
Operations & Strategy
About the role
TL;DR
Deliver world-class customer support to resolve customer concerns.
- •The Customer Support team at GetGround is responsible for delivering world-class service to our customers, no matter how big or small their concerns are.
- •Key Responsibilities Build trust in our brand by delivering excellent customer support—primarily over email, but also by phone.
- •Show empathy and care in ensuring customer cases are resolved positively.
- •Manage and prioritise a wide range of customer requests while meeting ambitious SLAs.
- •Collaborate with our onboarding, legal, accounting, compliance, sales, and product teams.
- •Support ad-hoc projects designed to improve the customer experience.
- •Requirements Degree or equivalent professional experience Experience in a customer-facing role (internships or part-time jobs are great too) Comfortable communicating with people over phone and email Clear written and verbal English communication skills Strong organisational skills and attention to detail Computer literacy and ability to pick up new tools quickly
Required skills
Customer Service
Domain expertise
proptech
Benefits & perks
Competitive Salary, HMO Benefits, Health & Dental Insurance, 12 Mental Health Days annually + Paid Time Off + Public Holidays, Team and company-wide events, Learning budget to support your development, Growth and Development Cycles with performance reviews to enable fast growth