Head of Customer Education
HeidiAI-powered Clinical company
Melbourne, AustraliaManager
Headline
Point72 Private Investments
Blackbird
Latitude
Possible Ventures
Archangel
Operations & Strategy
About the role
TL;DR
Define and scale customer education programs for an AI Care Partner in healthcare.
- •Heidi is seeking a Head of Customer Education to define and scale how healthcare organizations and providers learn, adopt, and succeed with their AI Care Partner.
- •This role is crucial for accelerating adoption, improving customer outcomes, and supporting commercial success.
- •Key Responsibilities Define customer learning and adoption strategies across diverse healthcare settings.
- •Build and continuously improve scalable education programs (eLearning, workshops, guides).
- •Develop tailored education and rollout plans for strategic enterprise customers.
- •Drive commercial customer outcomes through effective education and operational enablement.
- •Build and mobilize a global training network of in-field trainers.
- •Requirements Experience in Customer Education, Enablement, Customer Success, or L&D in SaaS or healthcare.
- •Strong understanding of customer adoption, change management, and operational enablement.
- •Experience building scalable eLearning and customer education programs.
- •Commercial mindset connecting education outcomes to customer retention and value.
- •Practical and hands-on approach, able to move between strategy and execution.
Required skills
Customer SuccessProduct ManagementImplementation ManagementCustomer OnboardingChange Management
Domain expertise
healthtechhealthcare
Benefits & perks
Learning and development budget, Health and wellness allowance, Home office budget, Parental leave, Fertility support, Work from anywhere, Equity
Tech stack
Customer SuccessSalesChange ManagementCustomer OnboardingImplementation Management