Software Engineer (Agentic Systems)
DialpadBusiness Communications company
San Francisco, United States$176,000 - $209,000 USDLead
GV
Andreessen Horowitz
Iconiq Capital
Data & AI
About the role
TL;DR
Lead AI Engineer to build autonomous workflow execution systems.
- •As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad's next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution.
- •Key Responsibilities Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad's Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.
- •Build & Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows.
- •Mentor & Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC.
- •Requirements Experience: 10+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Staff, Senior Staff, or Principal Engineer) shipping complex, large-scale systems.
- •Systems Background: Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures.
- •Agent Frameworks: Hands-on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems.
Required skills
PythonLangChainLLMsTechnical LeadershipMicroservicesCI/CDDockerKubernetesREST APIgRPCWebSocketsAWSGoogle CloudAzure
Nice-to-have skills
TypeScriptOpenAI APIHugging Face
Domain expertise
aitelecomproductivity
Benefits & perks
equity, comprehensive benefits
Tech stack
PythonJavaScriptTypeScriptLangChainOpenAI APIAWSGoogle CloudAzureDockerKubernetesCI/CDREST APIgRPCWebSocketsLLMs