Implementation Specialist
MoabEquipment Rental company
New YorkMid
Elad Gil
Ironspring Ventures
Karim Atiyeh
Dave Yuan
Operations & Strategy
About the role
TL;DR
Implementation Specialist teaches customers how to use Moab's platform.
- •We're looking for Implementation Specialists to join our Business Operations team.
- •You'll be the primary point of contact for customers as they adopt Moab
- •teaching them how the platform works, helping them map their existing workflows onto our system, and guiding them through a structured onboarding process from kickoff to go-live.
- •Key Responsibilities Teach customers how Moab works.
- •Run training sessions, answer questions in real time, revisit workflows after new features ship.
- •Help customers map their current workflows onto Moab.
- •Sit with enterprise strike teams department by department, understand how they operate today, and document how they'll operate in the new system.
- •Lead mid-market implementations end-to-end, from kickoff to go-live, following a structured playbook.
- •Surface gaps and blockers to product and engineering
- •you’re the eyes and ears on the ground, and the team depends on your judgment about what’s a real issue vs. a training issue.
- •Help define and improve the implementation process
- •templates, training materials, milestone structures.
- •What you build will be used by the next person we hire into this role.
- •Requirements 2–4 years in SaaS implementation, customer success, customer onboarding, or a similar customer-facing role.
- •You’re a natural teacher.
- •You can explain something complex in simple terms, read a room to know when someone’s lost, and adjust on the fly.
- •You don’t get frustrated when you have to explain the same thing twice.
- •You’re patient and empathetic as a default, not as an effort.
- •You understand that for many of our customers, switching systems is one of the most disruptive things happening in their business, and you take that seriously.
- •You’re organized and reliable.
- •You can manage multiple customers at different stages without letting things slip.
- •When you say you’ll follow up, you follow up.
- •You’re process-minded but not rigid.
- •You’re comfortable following a playbook and observant enough to notice when it needs to change.
Required skills
Customer OnboardingCustomer SuccessCustomer ServiceProject Management
Nice-to-have skills
SQLAgileScrum
Domain expertise
fintech
