Customer Success Manager
Epidemic SoundMusic Licensing company
London, United KingdomMid
Creandum
EQT
Blackstone
Alecta
AMF
TIN Fonder
Sales & Account Management
About the role
TL;DR
Nurture B2B business and expand global footprint.
- •Join our global team and nurture our B2B business, focusing on fitness clients.
- •Retain and scale contracts, drive product adoption, and expand our global footprint.
- •Key Responsibilities Act as a trusted advisor, defining mutual success plans.
- •Identify and close new upsell and expansion opportunities.
- •Manage customer renewals and develop churn risk strategies.
- •Collaborate cross-functionally to channel customer feedback.
- •Leverage AI tools to automate workflows and improve efficiency.
- •Requirements 4+ years of relevant Sales or Customer Success experience.
- •Proven track record in B2B enterprise roles.
- •Ability to navigate consultative sales and complex account issues.
- •Strong capacity to build relationships and mitigate churn risk.
Required skills
Customer SuccessB2B Sales
Domain expertise
entertainment-music