Customer Success Manager - Alpha Online
CarOnSaleUsed Car company
Hamburg, GermanyMid
Northzone
HV Capital
Insight Partners
Stripes
Creandum
Sales & Account Management
About the role
TL;DR
Manage and support automotive dealerships using AlphaController software, optimizing their processes.
- •As a Customer Success Manager at Alpha Online, you will be the primary point of contact for automotive dealerships using the AlphaController software.
- •You will guide them through process optimization and ensure they fully leverage the product's capabilities.
- •Key Responsibilities Manage a dedicated customer base of car dealerships and dealership groups.
- •Advise clients on optimizing their internal processes from vehicle acquisition to sale.
- •Conduct presentations and workshops for daily software users.
- •Identify opportunities for customers to further utilize the product and propose solutions.
- •Document customer cases in internal systems.
- •Requirements German language proficiency at C2 level.
- •Interest in complex software products and a willingness to learn deeply.
- •Enthusiasm for direct customer contact via phone, video calls, and on-site visits.
- •Structured and analytical approach to managing multiple clients concurrently.
- •Familiarity with web applications, Microsoft 365, and Slack.
Required skills
Customer SuccessCustomer OnboardingJiraSlack
Nice-to-have skills
SalesforceProduct ManagementImplementation Management
Domain expertise
automotive
Benefits & perks
Flexible Homeoffice, Employee Benefits
Tech stack
JiraSlack