About the role
TL;DR
Technical Success Manager ensures customer success through technical implementation and support.
- •Appcues is seeking a Technical Success Manager to join their Customer Experience team.
- •This role focuses on being the primary technical partner for strategic customers, ensuring successful implementation and ongoing use of Appcues' platform.
- •Key Responsibilities Own technical onboarding for new customers, including SDK implementation and integration.
- •Train customers on platform fundamentals to empower self-sufficiency.
- •Diagnose and resolve technical issues for VIP accounts.
- •Monitor installation health and proactively address potential problems.
- •Collaborate with Customer Experience Managers and Support Engineering.
- •Requirements Hands-on technical experience with SDKs, APIs, data mapping, and debugging.
- •Curiosity and a strong desire to learn and find solutions.
- •Ability to empower customers with knowledge and tools.
- •Excellent communication skills, translating technical details for non-technical stakeholders.
- •Comfortable owning ambiguity and working with incomplete information.
Required skills
REST APICustomer OnboardingImplementation Management
Nice-to-have skills
JavaScriptPythonSQLGitLinux
Tech stack
JavaScriptPythonSQLGitLinuxREST API