Technical Account Manager - Strategic Accounts
DeliverectRestaurant Management company
Toronto, CanadaCAD 80,000 - CAD 100,000Mid
Coatue
OMERS Ventures
DST Global
Redpoint Ventures
Alkeon Capital
Newion
Sales & Account Management
About the role
TL;DR
Manage technical relationships for large global accounts, ensuring account health and identifying growth opportunities.
- •Deliverect is seeking a Technical Account Manager to manage a portfolio of their largest global accounts, ensuring account health through deep integration knowledge and proactive issue management.
- •Key Responsibilities Act as the primary technical and relationship point of contact for large global accounts.
- •Partner with Sales and Strategic Account teams to translate technical performance into business outcomes.
- •Identify expansion opportunities for additional modules, integrations, or use cases.
- •Track and drive SLA performance, flagging risks and holding teams accountable.
- •Lead proactive issue management with Support teams, conducting root-cause analysis.
- •Requirements 2–4 years of experience in technical account management, solutions engineering, or technical support in an enterprise SaaS environment.
- •Experience reading logs, diagnosing API and webhook failures, and troubleshooting root causes.
- •Proficiency with SQL for data querying and trend identification.
- •Working knowledge of Python or JavaScript for scripting and automation.
- •Strong communication and stakeholder management skills.
Required skills
SQLPythonJavaScriptREST API
Domain expertise
ecommercefoodretail
Tech stack
SQLPythonJavaScriptREST API