Keyholder, Boston
Hill HouseApparel & company
Boston, United StatesMid
8VC
Gaingels
Beliade
Operations & Strategy
About the role
TL;DR
Lead retail operations and client engagement as a Keyholder in Boston.
- •Hill House is seeking a Keyholder to help lead the retail team at our upcoming Boston, MA store and become a pivotal part of our Hill House family.
- •In this role, you'll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates.
- •Key Responsibilities Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and merchandising standards to meet brand standards continually Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs Support Store Manager and Assistant Store Manager with daily staffing plans, inventory management, and visual displays Work in a fast-paced environment with fastidious attention to detail Requirements Retail management experience or service industry management background Passion for people development and customer experiences Self-motivated with exceptional communication and motivational attitude High degree of flexibility and initiative Embraces a culture of learning and advocacy Has lived experiences with people from different backgrounds and diverse teams
Required skills
Customer Service
Domain expertise
retail