Director, Professional Services — North America
DragosIndustrial Cybersecurity company
United States$205,000 - $205,000Director
BlackRock
Energy Impact Partners
Koch Disruptive Technologies
Canaan
WestCap
Allegis Cyber
Operations & Strategy
About the role
TL;DR
Leads professional services delivery and team management in North America.
- •The Director of Professional Services leads the delivery execution of consulting, incident response, and penetration testing services across the North America region.
- •This role manages a team of IC practitioners and is accountable for team utilization, delivery quality, and overall team health.
- •Key Responsibilities Directly manage North America-based consultants, IR practitioners, and pen testers; set performance expectations, provide continuous feedback, and develop individualized professional development and career growth plans.
- •Oversee quality and consistency of all service delivery; partner with Practice Leads to monitor engagement execution, identify and address quality gaps, and drive adoption of consistent methodologies.
- •Monitor team utilization through billable hours tracking, manage staffing levels, address capacity gaps proactively, and participate in resourcing decisions with SalesOps.
- •Ensure smooth operational execution across the team; manage operational budgets, track resource allocation, and escalate financial risks appropriately.
- •Collaborate closely with regional sales leadership to identify service positioning opportunities; participate in regional sales calls and provide direct account support.
- •Requirements Proven track record leading and developing professional services or consulting teams.
- •Deep experience in consulting, incident response, and/or penetration testing delivery and methodologies.
- •Demonstrated ability to establish quality standards, monitor execution, and drive process improvement.
- •Experience tracking and managing operational budgets and financial accountability.
- •Strong ability to collaborate with sales organizations and understand customer journey and account dynamics.
Required skills
Penetration TestingProject ManagementBusiness Operations
Nice-to-have skills
AWSGoogle CloudAzureTerraformDockerKubernetesCI/CD
Domain expertise
cybersecurityconsulting
Benefits & perks
Competitive Equity Package, Comprehensive Benefits Plan
Tech stack
PythonJavaScriptSQLBashGitLinuxJiraConfluencePostmanREST APIAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDGitHub ActionsJenkinsAnsiblePrometheusGrafanaDatadogNginxHAProxyPenetration TestingSOC 2GDPRHIPAAVault