Product Support Consultant
DoctolibTelemedicine, Practice company
Berlin, GermanyMid
General Atlantic
Eurazeo
Bpifrance
Accel
Kernel Investissements
STARTPLATZ
Operations & Strategy
About the role
TL;DR
Provide customer support and technical assistance for Doctolib users.
- •In this role, you will be the first point of contact for practices, medical centers, and clinics, ensuring they feel well-supported and get the most out of Doctolib.
- •You will grow into new topics with your experience and motivation, becoming an expert in our products and services.
- •Key Responsibilities Be the first point of contact for practices, medical centers, and clinics, providing solution-oriented support via phone and email.
- •Support practice teams in using Doctolib and clarify technical questions.
- •Connect internal teams and external partners for complex issues to ensure quick customer responses.
- •Leverage your experience from healthcare, technical customer service, or IT to advise and improve processes.
- •Requirements At least 1 year of experience in customer service, healthcare, or technical support.
- •Basic technical understanding of digital tools and software applications.
- •Strong communication skills for clear and friendly interaction via phone, email, and team exchanges.
- •Experience with digital tools like ticket or CRM systems (e.g., Jira, Salesforce) is a plus.
- •Fluent German (C1) and good English (B2) language skills.
- •Detail-oriented, eager to learn, and curious about the healthcare sector.
Required skills
JiraSalesforceGitLinuxREST API
Nice-to-have skills
CRM
Domain expertise
healthtech
Benefits & perks
Deutschlandticket, 10 days remote work abroad, 28+ vacation days, Company health insurance, Company pension plan, Parental leave, Mental health support, Meal vouchers, Sports program, Employee stock purchase plan
Tech stack
JiraSalesforceGitLinuxREST API