Customer Support Associate
DistroSales Enablement company
Duluth, United StatesJunior
Operations & StrategyNew
About the role
TL;DR
Entry-level associate supporting client services in payroll, HRIS, and operations.
- •The Service Operations Associate supports the delivery of client services across payroll, HRIS, tax, and operational workflows.
- •This entry-level role assists with accurate payroll processing, responds to routine client and employee inquiries, and helps ensure smooth day-to-day service execution.
- •Key Responsibilities Respond to routine client and employee inquiries with clear, timely information.
- •Assist with troubleshooting basic issues in payroll systems, HRIS, and service portals.
- •Perform data entry and system updates, including user setup tasks.
- •Support payroll processing activities under guidance from senior team members.
- •Monitor shared inboxes and ticket queues to ensure timely handling of requests.
- •Requirements High school diploma or equivalent combination of experience, skills, education.
- •Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint). 1-2 years of experience in customer service, payroll, HRIS, or related environment preferred.
- •Strong attention to detail and ability to maintain confidentiality.
- •Excellent written and verbal communication skills.
Nice-to-have skills
ExcelPowerPoint
Domain expertise
hrtech
Benefits & perks
Health Insurance, Retirement Plan, Paid Time Off, Life insurance, Short term disability, Long term disability, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Savings Account (HSA), Identity theft protection, Critical illness, Accident, Cancer, Hospital protection, Legal insurance, Pet insurance
Tech stack
ExcelPowerPoint