Client Success Manager
Diligent RoboticsHealthcare Robotics company
Los Angeles, United StatesMid
Tiger Global
True Ventures
Canaan
DNX Ventures
Ubiquity Ventures
Next Coast Ventures
Sales & Account Management
About the role
TL;DR
Owns hospital partner success, driving robot fleet performance and value realization.
- •The Client Success Manager owns the health, performance, and growth of a hospital or territory of hospital partners running Moxi robot fleets.
- •You are both the executive relationship owner and the operator behind the numbers.
- •Key Responsibilities Own executive relationships and the value narrative with hospital partners.
- •Use data to drive better outcomes by monitoring utilization, adoption, and reliability.
- •Project manage to drive down issues and lift performance across your territory.
- •Grow adoption and expand the footprint by partnering with clinical teams and activating new use cases.
- •Requirements Comfort in a fast-paced, ambiguous environment.
- •Data fluency and ability to explain data insights.
- •Executive presence and ability to handle difficult conversations.
- •Project management discipline and attention to detail.
- •Ownership mentality and creative problem-solving skills.
Required skills
Customer SuccessProject ManagementExcelPowerPoint
Nice-to-have skills
Account ManagementBusiness Operations
Domain expertise
healthcare
Tech stack
ExcelPowerPointGoogle AnalyticsGA4Looker Studio
