Onboarding Specialist II
DialpadBusiness Communications company
Pasig City, PhilippinesMid
GV
Andreessen Horowitz
Iconiq Capital
Operations & Strategy
About the role
TL;DR
Facilitate customer onboarding, provide training, and resolve technical issues for Dialpad products.
- •As an Onboarding Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area and technical implementations.
- •You are the first line of defense and an expert in the products we offer, motivated to help customers achieve their objectives by buying into our advanced AI-powered products.
- •Key Responsibilities Facilitate onboarding deployment for new customers and products.
- •Host end-user and admin training sessions for customers.
- •Provide detailed walkthroughs and train new customers on implementation and portal setup.
- •Deliver quality onboarding by analyzing needs, collaborating, and resolving customer issues.
- •Drive customers to implement best practices.
- •Requirements 2-3 years of experience in Customer Onboarding, Software Implementation, and Account Management. 1 year of experience configuring, updating, and supporting VOIP solutions.
- •Excellent English communication skills and strong customer service orientation.
- •Ability to work independently, organized, detail-oriented, and self-motivated.
- •Experience with telecommunication or SaaS providers required.
Required skills
Customer OnboardingAccount ManagementCustomer Service
Nice-to-have skills
SQL
Domain expertise
telecomproductivityai
Tech stack
JavaScriptPythonSQL