Customer Success Engineer
DialpadBusiness Communications company
Austin, United StatesMid
GV
Andreessen Horowitz
Iconiq Capital
Sales & Account Management
About the role
TL;DR
Provide technical expertise and support to customers for Dialpad's AI platform.
- •As a Customer Success Engineer (CSE), you will provide technical expertise and support to customers, working closely with Customer Success Managers (CSMs).
- •You will be responsible for technical advice, running demos, system configuration, and admin training, ensuring customers understand and effectively utilize Dialpad's products and services.
- •Key Responsibilities Conduct product and feature demonstrations, including integrations from the Dialpad App Marketplace.
- •Perform proactive technical audits of customer platforms, identifying configuration gaps and recommending improvements.
- •Assist enablement partners with product education programs to enhance technical understanding.
- •Collaborate with the CSM team throughout the customer experience lifecycle.
- •Requirements Technical curiosity and enthusiasm for delivering technology solutions that improve work.
- •Ability to complete the Sales Engineering Demo Certification.
- •Knowledge of UCaaS and CCaaS solutions. 3+ years of experience in a UCaaS or CCaaS environment.
Required skills
REST API
Nice-to-have skills
PythonJavaScriptReactNode.jsAWSGoogle CloudAzureDockerKubernetesCI/CD
Domain expertise
telecomproductivityai
Tech stack
JavaScriptPythonReactVue.jsAngularNode.jsExpressAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluencePostmanSwaggerOpenAPIREST API