Senior Customer Onboarding & Success Manager
DevSavant Inc.Talent Solutions company
RemoteSenior
Sales & Account Management
About the role
TL;DR
Manage onboarding, success, and support for LATAM customers.
- •We are looking for a Customer Onboarding & Success Manager to be the first members of our LATAM team.
- •This hybrid role combines Onboarding, Customer Success, and Customer Support responsibilities.
- •Key Responsibilities Act as the first post-sales point of contact for new customers Develop a deep understanding of client objectives and translate them into success plans Deliver world-class onboarding experiences through training, setup guidance, and milestone achievement Ensure clients achieve ROI quickly by managing their implementation and meeting agreed launch dates Partner with Sales and Account Management to ensure smooth handoffs Requirements 5+ years of experience in Customer Success or Onboarding ideally within a SaaS environment 3+ years of experience working with customers in the US market, ideally with SMB and Mid-market customers 3+ years experience working with a non-LATAM headquartered company, in a role which required you to onboard and work remotely, ideally as one of the first employees for the company in the LATAM market Proven ability to manage a portfolio of accounts and deliver measurable results (e.g., retention, expansion, onboarding success).
- •Excellent written and spoken English
Required skills
Customer SuccessCustomer Onboarding
Nice-to-have skills
Technical LeadershipEngineering Management
Domain expertise
ecommerce