Renewals Operations Specialist
HighspotSales Enablement company
Hyderabad, IndiaMid
D1 Capital Partners
ICONIQ Growth
Madrona Venture Group
Salesforce Ventures
B Capital Group
Sapphire
Operations & Strategy
About the role
TL;DR
Support the renewals team by managing operational execution and commercial readiness for customer renewals.
- •As a Renewals Operations Specialist, you will provide operational and commercial support to the Renewals Management team, enabling Renewals Managers to focus on customer engagement, commercial strategy, and negotiations.
- •You will own the operational execution of the renewal process by preparing customer insights, coordinating cross-functional activities, maintaining CRM accuracy, and ensuring every renewal is set up for efficient and predictable execution.
- •Key Responsibilities Support the Renewal Lifecycle: Coordinate the operational execution of the renewal process, ensuring opportunities are prepared accurately and progress smoothly from planning through to signature.
- •Prepare Commercial Readiness: Conduct account research, summarize customer business updates, document stakeholder hierarchies, and prepare renewal briefings to support customer conversations.
- •Manage Renewal Documentation: Create and maintain digital deal rooms, organize renewal assets, and ensure customer facing materials are complete and up to date.
- •Requirements 2+ years of experience in Revenue Operations, Sales Operations, Renewals, Customer Success Operations, Deal Desk, or a related operational role within a B2B SaaS environment.
- •Highly organized with exceptional attention to detail and the ability to manage multiple renewal activities simultaneously.
- •Experience working with CRM platforms such as Salesforce and familiarity with CPQ, contract management, or subscription management tools.
Required skills
Revenue OperationsSales OperationsSalesforceCRMContract Management
Tech stack
SalesforceCRM