Senior Customer Delivery Specialist
Magnet ForensicsDigital Forensics company
Washington, United States$115,000 - $165,000Senior
In-Q-Tel
Accelerator Centre
Canadian Shield Capital
Jim Balsillie
Thoma Bravo
Sales & Account Management
About the role
TL;DR
Lead complex customer onboarding engagements and serve as a technical advisor.
- •The Senior Customer Delivery Specialist leads complex customer onboarding engagements and serves as a technical advisor.
- •Key Responsibilities Serve as an escalation point for Technical Delivery Specialists and Engineers.
- •Lead complex, high-impact onboarding engagements for strategic accounts.
- •Diagnose and resolve complex technical issues and coordinate with Engineering as needed.
- •Mentor Technical Delivery Specialists and Engineers.
- •Deliver introductory training sessions and walkthroughs for new customers.
- •Requirements 3-6 years of experience in a customer-facing role (technical support, onboarding, training, or customer success).
- •Computer Science or equivalent field.
- •Familiarity with Elasticsearch and Kibana.
- •Basic technical troubleshooting skills and willingness to learn complex software products.
- •Strong written and verbal communication skills.
Required skills
Technical LeadershipCustomer SuccessMentoringPythonElasticsearch
Nice-to-have skills
Go
Tech stack
ElasticsearchGoPython