Enterprise Core Implementation Consultant - East/Central
SamsaraFleet Management company
United States$88,979 - $134,590.91 USDSenior
Andreessen Horowitz
General Catalyst
Tiger Global Management
Dragoneer Investment Group
General Atlantic
AllianceBernstein
Sales & Account Management
About the role
TL;DR
Implement Samsara's IoT solutions for enterprise customers, ensuring successful adoption and value realization.
- •Samsara's Select Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products.
- •We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.
- •Key Responsibilities Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
- •Create launch plans and a roadmap to increase product usage.
- •Track implementation progress, participation, product adoption, and account health.
- •Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
- •Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
- •Requirements 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- •Enterprise SaaS experience preferred.
- •Experience supporting or working with technical products.
- •Solutions-oriented with strong problem solving skills.
- •Excellent consultative skills with experience in end to end system implementations.
- •Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
Required skills
Customer SuccessAccount ManagementImplementation Management
Domain expertise
logisticsautomotive
Benefits & perks
Remote work, Professional development stipend, Comprehensive health and parental leave plans