Trust & Safety Lead
ClassDojoClassroom Communication company
Remote$102,000 - $150,000Lead
SignalFire
Reach Capital
General Catalyst
Y Combinator
Shasta Ventures
Operations & Strategy
About the role
TL;DR
Lead Trust & Safety program, manage specialists, and develop policies for a K-12 education platform.
- •ClassDojo is seeking a Trust & Safety Lead to manage sensitive community issues and ensure all interactions are handled with care and speed as the company scales its products.
- •Key Responsibilities Lead the Trust and Safety program and a team of specialists.
- •Develop policies, playbooks, and standard operating procedures.
- •Identify patterns from tickets to drive product, process, and policy improvements.
- •Uplevel the team through training and onboarding.
- •Partner with legal, product, and leadership on sensitive incidents.
- •Requirements 7+ years leading Trust & Safety, Risk Operations, or related functions.
- •Experience responding to escalated customer requests using tools like Zendesk.
- •Experience leading a Trust & Safety function, building policies and managing queues.
- •Proven ability to triage and document new incident types.
- •Clear and calm communication about sensitive incidents to leadership.
Required skills
Risk ManagementCompliance ManagementAirtable
Domain expertise
edtech
Tech stack
Airtable
