Customer Success Manager
PayflowsFinancial Automation company
Paris, FranceMid
Balderton Capital
Headline
Ribbit Capital
Global Founders Capital
20VC
Groupe Galeries Lafayette
Sales & Account Management
About the role
TL;DR
Drive customer adoption, value, and expansion for enterprise finance teams.
- •You’ll be at the centre of how Payflows builds long-term customer partnerships
- •ensuring our clients not only succeed on our platform but expand with us.
- •Key Responsibilities Partner with customers to deeply understand their objectives and translate them into success plans.
- •Ensure full adoption of Payflows’ platform across Finance, Treasury, and Procurement teams.
- •Identify upsell and cross-sell opportunities by aligning Payflows’ capabilities with evolving customer goals.
- •Monitor account health metrics, anticipate risks, and drive proactive engagement.
- •Requirements Combine strategic thinking, relationship mastery, and commercial acumen.
- •Own relationships with enterprise finance teams
- •helping CFOs, Treasurers, and Procurement leaders achieve measurable results.
- •Serve as the voice of the customer internally, championing their needs and feedback across Product and Engineering.
Required skills
Customer SuccessAccount ManagementSalesforceHubSpotWorkdayBusiness OperationsProduct ManagementProject ManagementCustomer OnboardingImplementation Management
Nice-to-have skills
PythonJavaScriptSQLReactNode.jsAWSGoogle CloudAzureJira
Domain expertise
fintechaiproductivity
Tech stack
PythonJavaScriptSQLReactNode.jsAWSGoogle CloudAzureJiraConfluenceSalesforceHubSpotWorkday