Store Floor Lead
CSC GenerationRetail Technology company
On-siteLead
FJ Labs
Khosla Ventures
Sator Grove Holdings
Rivet Ventures
China Science & Merchants Capital Management
Operations & Strategy
About the role
TL;DR
Lead the sales floor and operations as Manager on Duty, supporting store goals and customer experience.
- •As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience.
- •In this leadership role, the Store Floor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals.
- •Key Responsibilities Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
- •Provides in-the-moment coaching and feedback to elevate performance and team engagement.
- •Support onboarding, training, and development of new associates.
- •Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
- •Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised.
- •Requirements 1 year of retail management experience, preferably in a specialty or culinary retail environment.
- •Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
- •Excellent communication, problem-solving, and decision-making abilities.
- •Passion for community engagement and providing exceptional customer experiences.
- •Proficiency in Microsoft Office and retail management systems preferred.
Required skills
Customer ServiceExcelPowerPoint
Domain expertise
retail
Tech stack
ExcelPowerPoint
