CX Ops Associate Analyst
CriblObservability company
United States$59,500 - $95,000 USDJunior
GV (Google Ventures)
CapitalG
IVP
CRV
Tiger Global Management
GIC Private
Operations & Strategy
About the role
TL;DR
Execute post-sales customer operations and programs to drive customer success.
- •Join Cribl, a fast-growing company building the telemetry infrastructure for the AI era.
- •The Customer Experience (CX) Operations team manages post-sales programs to drive customer onboarding, adoption, and success.
- •This role supports these programs using AI and delivers infrastructure to help customers thrive.
- •Key Responsibilities Own Professional Service Operations to support customer engagements.
- •Execute Post Sales Customer Communication Programs using Gainsight.
- •Support Customer Experience Programs and Operations.
- •Develop and apply AI tools for automation and efficiency.
- •Requirements BA or BS degree, ideally in technology, data science, or related field. 2-3 years of experience in Customer Operations or related fields.
- •Strong communication skills and a customer-first mindset.
- •Proven time management skills.
- •Eager to learn and grow in a fast-paced environment.
- •Comfortable using tools like Google Workspace, Zoom, and Slack.
- •Preferably located in the San Francisco Bay Area for occasional office visits.
Required skills
Product OperationsCustomer SuccessCustomer OnboardingSlack
Nice-to-have skills
Program ManagementProject Management
Benefits & perks
health insurance, dental insurance, vision insurance, short-term disability insurance, life insurance, paid holidays, paid time off, fertility treatment benefit, 401(k), equity
Tech stack
Slack