Engagement Manager (Professional Services Sales)
CrestaContact Center company
RemoteManager
Andreessen Horowitz
Greylock Partners
Sequoia Capital
World Innovation Lab
Qatar Investment Authority
Accenture
Sales & Account ManagementNew
About the role
TL;DR
Owns the scoping, pricing, and selling of professional services for Cresta's AI platform and AI Agent product.
- •Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
- •Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.
- •We're hiring our first dedicated Engagement Manager to own how Cresta scopes, prices, and sells professional services
- •across both our core platform and our fast-growing AI Agent product.
- •You'll sit inside Professional Services and turn an ad-hoc, bottlenecked process into a repeatable, revenue-generating motion.
- •This is a founding services-selling role with room to build.
- •Key Responsibilities Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers.
- •Scope AI Agent deployments (conversational design, integration, outcome configuration) as well as core-platform services.
- •Drive services attach and bookings on new and expansion deals.
- •Partner with Sales, Deal Desk, and Product to move deals fast without sacrificing delivery margin.
- •Build the repeatable process, templates, and pricing logic that let this function scale.
- •Requirements 4–10 yrs in professional services, with 2+ yrs scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales).
- •Track record of driving services attach and bookings
- •not just processing paperwork.
- •Technical fluency to scope complex deployments; conversational AI / contact-center AI experience strongly preferred.
- •Comfortable pricing and defending services value directly with enterprise customers.
- •Deal desk or commercial-contracting exposure a plus.
Required skills
SalesEnterprise SalesNLPLLMsSalesforceHubSpotNegotiation
Domain expertise
ai
Benefits & perks
Comprehensive medical, dental, and vision coverage, Paid parental leave, Remote work setup budget, Monthly wellness and communication stipend, 20 days of vacation time, Base salary + Variable + Equity
Tech stack
PythonJavaScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesGitLinuxJiraConfluenceSalesforceHubSpotREST APINLPLLMs
