Senior Customer Success Partner, Enterprise
CreatorIQInfluencer Marketing company
Los Angeles, United StatesSenior
Insight Partners
Upfront Ventures
Canaan Partners
Bessemer Venture Partners
Bain Capital Ventures
Sales & Account Management
About the role
TL;DR
Strategic advisor to enterprise customers for influencer marketing programs.
- •As a Senior Customer Success Partner, Enterprise at CreatorIQ, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs.
- •You’ll guide customers in aligning their goals with CreatorIQ’s platform capabilities, driving long-term adoption and program success.
- •Key Responsibilities Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals.
- •Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
- •Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools.
- •Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.
- •Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.
- •Requirements 5+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology.
- •Experience managing and supporting Fortune 500 brands, with a deep understanding of enterprise-level needs and expectations.
- •Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors.
- •Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success.
- •Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
Required skills
SalesforceSlackJiraNotionCustomer OnboardingProject Management
Nice-to-have skills
Social Media Marketing
Domain expertise
martechadtech
Benefits & perks
equity, health insurance, remote work, paid parental leave, 401k
Tech stack
PythonJavaScriptSQLSalesforceSlackNotionJira