Director of Customer Success, Enterprise
CreatorIQInfluencer Marketing company
New YorkDirector
Insight Partners
Upfront Ventures
Canaan Partners
Bessemer Venture Partners
Bain Capital Ventures
Sales & Account Management
About the role
TL;DR
Lead and develop the Enterprise Customer Success team at CreatorIQ.
- •As Director of Customer Success, Enterprise, you will own CreatorIQ’s Enterprise segment and be responsible for nurturing the success and growth of high-value customers.
- •Key Responsibilities Serve as a senior sponsor for Enterprise and SAG customers.
- •Own net revenue retention, renewal forecasting, and expansion strategy.
- •Directly manage and develop a team of CSPs.
- •Coach and mentor the enterprise team on strategic account management.
- •Lead strategic business reviews and growth planning sessions.
- •Requirements Strong leadership and team management skills.
- •Proven experience in customer success and account management.
- •Excellent communication and strategic thinking abilities.
- •Ability to work collaboratively with cross-functional teams.
- •Deep understanding of enterprise customer needs and influencer marketing.
Required skills
Customer SuccessAccount ManagementStrategic Planning
Domain expertise
martech