Technical Support Engineer
Coupa Software, Inc.Business Spend company
Bogota, ColombiaMid
General Atlantic
Battery Ventures
Meritech Capital Partners
Thoma Bravo
Abu Dhabi Investment Authority
BlueRun Ventures
Software Engineering
About the role
TL;DR
Provide technical support and troubleshooting for enterprise customers on Coupa's spend management platform.
- •Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform.
- •This role involves providing technical support to enterprise customers, troubleshooting issues, and contributing to the knowledge base.
- •Key Responsibilities Answer technical and application configuration questions to enterprise customers.
- •Assist in troubleshooting 1st and 2nd level technical issues.
- •Work with other business units to ensure customer success.
- •Be responsible for customer production environments.
- •Build knowledge articles in Coupa’s knowledge base.
- •Requirements Excellent written and verbal communication skills.
- •Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
- •Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
- •Ability to articulate solutions to complex technical problems clearly and simply.
- •Experience working directly with external customers in a support environment, preferably in an enterprise software setting.
Required skills
LinuxBashPythonHTML
Tech stack
LinuxBashPythonHTML