Senior Implementation Specialist
CoLabEngineering Collaboration company
Canada / United StatesSenior
Insight Partners
Y Combinator
Intrepid Growth Partners
Killick Capital
Pelorus VC
Spider Capital
Sales & Account Management
About the role
TL;DR
Own onboarding delivery for CoLab's customers, ensuring teams are confident and capable when they go live.
- •We're hiring our first Implementation Specialist to own onboarding delivery for CoLab's customers, ensuring teams are confident and capable when they go live.
- •Key Responsibilities Partner with the CSM to run a seamless transition from sales Lead kickoff calls, training sessions, and launch coordination Configure customer environments: integrations, SSO, workspace setup, user permissions Define and track onboarding milestones with clear timelines Ensure customers hit their first value milestone Requirements 2+ years in technical implementation, onboarding, customer training, or solutions engineering (SaaS preferred) Technically strong
- •engineering background or equivalent comfort with integrations, workflows, and technical troubleshooting Proven ability to train and enable users on complex technical products Business acumen alongside technical depth Experience managing enterprise deployments or large-scale rollouts
Required skills
Customer OnboardingImplementation ManagementTechnical LeadershipEngineering ManagementProject ManagementChange Management