Content & Enablement Specialist
CodeRabbitAI Code company
Boston, United States$130KMid
Scale Venture Partners
NVentures
CRV
Harmony Partners
Flex Capital
Engineering Capital
Marketing
About the role
TL;DR
Owns the self-service content engine, creating and measuring documentation for a developer-facing AI code review platform.
- •CodeRabbit is seeking a Content & Enablement Specialist to own the self-service content engine for their AI code review platform.
- •This role is crucial for empowering tens of thousands of customers to succeed with the product through accessible and effective documentation.
- •Key Responsibilities Manage and prioritize the knowledge base backlog based on support ticket data.
- •Create and maintain setup guides, configuration walkthroughs, and feature adoption content.
- •Develop lifecycle email content for onboarding, save flows, and win-back tracks.
- •Measure content performance, including click-through rates, ticket deflection, and product adoption.
- •Maintain the documentation workflow using markdown, git, and review cycles.
- •Requirements 3+ years of technical writing or developer enablement experience for a developer-facing product.
- •Hands-on experience with technical writing, including running setup flows and writing from personal experience.
- •Proficiency in docs-as-code workflows (markdown, git, review cycles).
- •Ability to prioritize content creation based on data (support tickets, search queries, click behavior).
- •Experience measuring content performance and iterating based on results.
Required skills
Git
Nice-to-have skills
CI/CDEmail MarketingLangChain
Domain expertise
developer-toolsai
Tech stack
GitSlackJiraConfluenceNotion
