Founding Operations & Customer Growth Lead
CleraIndustrial Electrification company
Munich, Germany€70,000 - €110,000Lead
Operations & Strategy
About the role
TL;DR
Lead operations and customer growth for an early-stage B2B SaaS company in the AI space.
- •This is a rare opportunity to be the first dedicated Operations & Customer Growth hire at a fast-moving, early-stage B2B SaaS company in the AI/enterprise content space.
- •You'll work directly alongside the founding team to onboard and grow a portfolio of 40+ B2B clients, while helping to build the scalable operating infrastructure that will serve thousands of customers over time.
- •If you're energised by ambiguity, love building systems from scratch, and want meaningful equity in a company at the ground floor
- •this role is for you.
- •Key Responsibilities Own end-to-end client onboarding and drive retention, expansion, and satisfaction for 40+ clients.
- •Build the AI-native operating system for client delivery, automating workflows and reporting.
- •Identify and convert upsell/cross-sell opportunities and define/track key operational metrics.
- •Act as the voice of the customer internally and help recruit/manage the operations and customer success function.
- •Requirements 0-5 years of experience in operations, customer success, consulting, or a similar client-facing role.
- •Demonstrated ability to build and improve processes from scratch.
- •Strong communication skills in both German and English, comfortable engaging senior B2B stakeholders.
- •Analytical mindset with comfort in data, metrics, and building dashboards.
- •Genuine enthusiasm for AI technology and high ownership mentality in ambiguous environments.
Required skills
Customer OnboardingCustomer SuccessBusiness OperationsHubSpotNotion
Domain expertise
aiproductivity
Benefits & perks
Equity, Direct collaboration with founders, Significant influence over company direction, Fast-paced, high-ownership environment, Scope to grow into a leadership role
Tech stack
NotionHubSpot