Customer Success Director - Healthcare
ClearBiometric Identity company
New York, United States$225,000-275,000Director
T. Rowe Price
General Atlantic
Delta Air Lines
United Airlines
Revolution Growth
Durable Capital Partners
Sales & Account Management
About the role
TL;DR
Lead customer success strategy for healthcare partners, driving adoption and expansion.
- •CLEAR is building THE secure identity company of the future.
- •The Customer Success Director
- •Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem.
- •Key Responsibilities Own and drive CLEAR’s customer success strategy across healthcare partners.
- •Build, develop, and lead a high-performing Customer Success function.
- •Establish and deepen executive-level relationships across healthcare organizations.
- •Partner cross-functionally with Business Development, Product, Technology, and Operations.
- •Lead end-to-end lifecycle management across complex healthcare implementations.
- •Requirements 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare.
- •Proven track record of building and leading high-performing teams.
- •Deep understanding of the healthcare ecosystem.
- •Strong executive presence with the ability to influence and build trust.
- •Strategic thinker with the ability to translate complex problems into actionable plans.
Required skills
Customer SuccessSalesforceBusiness DevelopmentPartnership ManagementRevenue OperationsProject Management
Nice-to-have skills
PythonJavaScriptSQLNode.jsReactAWSGoogle CloudAzureDockerKubernetes
Domain expertise
healthtech
Benefits & perks
equity, comprehensive healthcare plans, family-building benefits, flexible time off, annual wellness stipend, free OneMedical memberships, CLEAR Plus membership, 401(k) retirement plan with employer match
Tech stack
PythonJavaScriptSQLNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDJiraConfluenceSalesforceHubSpotREST API