Field Service Technician
CircadiaRemote Patient company
El Segundo, United StatesMid
Headline
EIS Capital
GCI Capital (Toronto)
NOVIT Ventures
Redmile Group
About the role
TL;DR
Provide on-site and phone support for medical technology, including installation and maintenance.
- •As a Field Service Technician, you will play a crucial role in providing top-tier support to our customers while contributing to the success of our cutting-edge medical technology.
- •Together, we can make a difference in the healthcare industry and improve patient outcomes.
- •Key Responsibilities Provide phone and on-site support, addressing technical queries and resolving issues.
- •Monitor and troubleshoot the Circadia tablet to maintain smooth operations.
- •Participate in the installation of Circadia C100 devices at healthcare facilities.
- •Perform routine hands-on maintenance, IT setup, and configuration of medical equipment.
- •Audit and maintain an asset management list.
- •Requirements 1+ years of experience in a field service, IT support, or technical customer support role.
- •Strong customer service and communication skills.
- •Hands-on troubleshooting experience with hardware/devices.
- •Basic understanding of IT networking fundamentals (Wi-Fi, VLAN configuration).
- •Comfortable using power tools and performing physical installation/mounting work.
Required skills
Customer ServiceLinuxExcelPowerPoint
Nice-to-have skills
Vendor Management
Domain expertise
healthtech
Tech stack
GitLinuxJiraConfluenceExcelPowerPoint