Support Operations Manager
Cato NetworksSASE company
Tel Aviv, IsraelManager
Lightspeed Venture Partners
Acrew Capital
Greylock Partners
Vitruvian Partners
ION Crossover Partners
Adams Street Partners
Operations & Strategy
About the role
TL;DR
Manage and improve global support operations, processes, and systems.
- •Cato Networks is seeking a Support Operations Manager to own and improve end-to-end processes, systems, and operational capabilities across the global Support organization.
- •This role is crucial for ensuring efficient and high-quality support operations.
- •Key Responsibilities Own and continuously improve end-to-end Support processes, workflows, and systems.
- •Proactively identify and address operational gaps, bottlenecks, and inefficiencies.
- •Lead Support Operations projects from requirements gathering to implementation and optimization.
- •Own and manage key Support platforms like Zendesk and Aircall.
- •Translate business requirements into scalable process and system solutions.
- •Requirements At least 3 years of experience in Support Operations or a similar role.
- •Demonstrated experience owning and implementing end-to-end operational processes.
- •Experience leading projects or process improvements involving multiple stakeholders.
- •Strong ability to identify process gaps and translate challenges into scalable solutions.
- •Strong systems literacy and understanding of data flow across CRM and Support systems.
Required skills
SalesforceBusiness OperationsProject Management
Domain expertise
cybersecuritytelecom
Tech stack
Salesforce
