Product Support T2 Engineer
Cato NetworksSASE company
United StatesMid
Lightspeed Venture Partners
Acrew Capital
Greylock Partners
Vitruvian Partners
ION Crossover Partners
Adams Street Partners
Software Engineering
About the role
TL;DR
Troubleshoot and resolve customer issues for a cloud networking and security platform.
- •Cato Networks is seeking a customer-focused Product Support T2 Engineer to join their NA team.
- •This role involves engaging with customers post-sales, troubleshooting issues, and contributing to the company's cloud networking and security platform.
- •Key Responsibilities Own and manage customer issues through to resolution, including troubleshooting and identifying solutions.
- •Mentor support engineers across the Cato Support Organization.
- •Contribute to the Knowledge Base and act as a customer advocate working with engineering, CS/PS, and Product Management.
- •Act as a trusted advisor, deeply understanding customer business needs and aligning them with Cato's solutions.
- •Requirements Experienced Support Engineer background from web/network/information-security companies.
- •Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
- •Excellent troubleshooting abilities and passion for complex technical problems.
- •Experience with Cloud, SaaS technology providers, VPNs, IPSec, and security protocols.
Domain expertise
cybersecuritytelecom
Benefits & perks
health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave, disability benefits