Customer Success Team Lead
About the role
TL;DR
Lead a team of Customer Success Executives to support car sellers and maximize their selling success.
- •We are seeking a highly motivated and experienced Team Leader to lead a team of Customer Success Executives dedicated to supporting car sellers through the Carwow selling process.
- •You will be responsible for coaching, mentoring and motivating your team to deliver exceptional service, ensuring a smooth and successful selling experience while maximising sellers’ chances of selling their vehicles.
- •Key Responsibilities Lead and manage a team of Customer Success Executives responsible for assessing and successfully listing cars for sale in daily auctions.
- •Drive the team to achieve daily and weekly volume and conversion targets.
- •Provide coaching, mentoring and ongoing support.
- •Monitor team performance against key metrics and identify improvement opportunities.
- •Handle escalated seller enquiries and resolve complex issues.
- •Requirements Proven experience in a team leadership role within outbound sales, customer success or customer service.
- •Experience managing team performance in a target-driven environment.
- •Excellent communication, interpersonal and coaching skills.
- •Strong analytical and problem-solving abilities.
- •Flexibility to work 37.5 hours per week between 9am–7pm, Monday to Sunday, on a rotating shift basis.
Required skills
Nice-to-have skills
Domain expertise
Benefits & perks
Competitive comp package, 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more!, Employee-friendly share options, Pension scheme via Royal London - up to 5% company contribution, Vitality private healthcare insurance, Life Assurance - 4x annual salary, Monthly coaching sessions with Spill - our mental wellbeing partner, Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies, Bubble childcare support and discounted nanny fees for little ones, 'Work from abroad for a month' annual scheme, Generous learning and development budget, £500 home office budget
