Scaled Customer Success Manager
CartesiaVoice AI company
San Francisco, United StatesMid
Index Ventures
Kleiner Perkins
Lightspeed Venture Partners
General Catalyst
NVIDIA
A* Capital
Sales & Account Management
About the role
TL;DR
Own the post-sales customer journey and build scalable success programs.
- •We're hiring our first Scaled Customer Success Manager to build the foundation for how thousands of customers succeed with Cartesia.
- •You'll own the post-sales experience for a large portfolio of customers, helping them onboard successfully, adopt our platform, and grow over time.
- •Key Responsibilities Own the customer journey from onboarding through renewal for a growing portfolio of startup and SMB customers.
- •Build repeatable onboarding, education, and lifecycle programs that scale from hundreds to thousands of customers.
- •Monitor customer health, identify risks early, and proactively improve retention.
- •Create scalable customer assets including playbooks, documentation, webinars, office hours, and enablement content.
- •Continuously improve Customer Success operations through automation, AI, and better systems.
- •Requirements 3–6 years of experience in Customer Success, Technical Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role at a high-growth B2B SaaS company.
- •Experience managing a scaled portfolio of customers while maintaining strong customer outcomes.
- •Excellent organizational skills with the ability to prioritize across many customers and competing initiatives.
- •A builder mindset.
- •You enjoy creating playbooks, improving processes, and designing systems that scale beyond your own portfolio.
- •Comfortable using AI tools to automate repetitive work and spend more time solving customer problems.
Required skills
Customer SuccessAccount ManagementB2B SalesProduct ManagementCustomer OnboardingImplementation ManagementSalesforceHubSpotMarketoExcelPowerPoint
Nice-to-have skills
UX Design
Domain expertise
developer-toolsai
Benefits & perks
Competitive base salary, Equity package, Health insurance, Dental insurance, Vision insurance, Paternity leave, Maternity leave, 401(k), Commuter allowance, Flexible PTO, Meals & Snacks
Tech stack
PythonJavaScriptTypeScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraNotionSlackAirtableExcelPowerPointSalesforceHubSpotMarketo