Linux Desktop Support Associate
CanonicalOperating Systems company
London, United KingdomMid
Mark Shuttleworth
New
About the role
TL;DR
Provide Linux desktop support and technical assistance to customers and employees.
- •This is an opportunity for a prospective Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.
- •You will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events.
- •Key Responsibilities Empathetic Engagement: Partner directly with customers across remote sessions, ticketing, and live conversations to deeply understand and resolve their technical roadblocks.
- •Collaborative Problem Solving: Work hand-in-hand with internal engineering teams and regional peer groups to bridge the gap between complex code fixes and real-world customer satisfaction.
- •True Ownership: Manage your support cases with a strong sense of personal integrity, ensuring commitments are honored and customer expectations are communicated transparently and predictably.
- •Ubuntu Lifecycle Guidance: Develop a rich understanding of the Ubuntu development process, empowering you to give customers clear, human context regarding timelines for engineering fixes.
- •Knowledge Advocacy: Author and maintain accessible knowledge base articles, ensuring lessons learned are shared openly to elevate the entire open-source community.
- •Requirements Exceptional written and spoken English, with a natural ability to convey technical complexity clearly, warmly, and compellingly.
- •A genuine passion for helping people, paired with the emotional intelligence to navigate high-stakes technical situations with composure and empathy.
- •Exceptional academic track record from both high school and university.
- •An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
- •Based in our state-of-the-art London, UK office, you will serve as a key technical support resource for our local teams and employees.
Required skills
LinuxBash
Nice-to-have skills
DockerKubernetesPython
Benefits & perks
Distributed work environment with twice-yearly team sprints in person, Personal learning and development budget of USD 2,000 per year, Annual compensation review, Recognition rewards, Annual holiday leave, Maternity and paternity leave, Employee Assistance Programme, Opportunity to travel to new locations to meet colleagues, Priority Pass, and travel upgrades for long haul company events
Tech stack
LinuxDockerKubernetesBashPython
