Senior IT Support Analyst
FilevineLegal Case company
Salt Lake City, United StatesSenior
Insight Partners
Accel
Halo Fund
Meritech
Stepstone
Album Ventures
New
About the role
TL;DR
Provide internal IT support to end-users and business goals.
- •Filevine is seeking a Senior IT Support Analyst to manage their Help Desk, assist with new employee training, and enhance support systems.
- •This role will report to the IT Manager and support both the SLC office and remote employees.
- •Key Responsibilities Provide excellent customer service and timely support to a global workforce.
- •Manage IT aspects of employee onboarding and off-boarding.
- •Maintain and manage all endpoints with MDM systems (Intune, Kandji).
- •Contribute to IT projects to increase business efficiency and employee productivity.
- •Provide AV support and after-hours emergency on-call support.
- •Requirements 3-4 years of experience in a fast-paced, corporate IT environment.
- •Advanced knowledge of macOS and Windows ecosystems.
- •Advanced proficiency in MDM solutions.
- •Experienced working with ticketing or helpdesk systems.
- •Clear understanding of networking infrastructures and corporate security practices.
Required skills
SlackLinuxGitJiraConfluenceExcelPowerPoint
Domain expertise
legaltechproductivityai
Tech stack
SlackLinuxGitJiraConfluenceNotionAirtableExcelPowerPointGoogle AnalyticsWorkdayGreenhouseLever
