Product Support Specialist - Pacific Time Zone
HuntressManaged Detection company
United States$50,000 to $65,000Mid
Kleiner Perkins
Meritech Capital
Sapphire Ventures
JMI Equity
ForgePoint Capital
Operations & Strategy
About the role
TL;DR
Provide technical support and exceptional customer service for Huntress products.
- •Huntress is seeking a Product Support Specialist to provide exceptional customer service and technical assistance to their clients.
- •This role is crucial for maintaining their high CSAT rating and ensuring efficient resolution of customer inquiries.
- •Key Responsibilities Provide initial partner support and convey resolutions to customers.
- •Walk customers through problem-solving processes and provide assistance.
- •Assess customer issues and properly escalate incidents as needed.
- •Follow up with customers, provide feedback, and see problems through to resolution.
- •Recommend changes to internal and customer-facing documentation.
- •Requirements Practical experience supporting Microsoft Windows Operating Systems and macOS.
- •Familiarity with system configuration/management tools such as GPO, RMMs, and SCCM.
- •Ability to adapt and pivot quickly to day-to-day changes in a hypergrowth company.
- •Highly collaborative mindset and systematic problem-solving skills.
- •Experience in configuring antivirus products and troubleshooting interactions.
Nice-to-have skills
Bash
Domain expertise
cybersecuritydeveloper-tools
Benefits & perks
Bonus, Equity, Paid time off, Parental leave, Medical benefits, Dental benefits, Vision benefits, 401(k), Life insurance, Disability insurance, Stock options, Home office reimbursement, Professional development assistance, Digital reimbursement, Coaching
Tech stack
Bash