Customer Care Manager (Global)
LexroomAI-powered legal company
Milan, ItalyManager
Left Lane Capital
Eurazeo
Base10 Partners
Acurio Ventures
Entourage
View Different
Sales & Account Management
About the role
TL;DR
Lead Customer Care in Italy and expand Customer Success globally.
- •Lead the Customer Care team in Italy and expand Lexroom's Customer Success into new geographies.
- •Key Responsibilities Own Customer Care in Italy, managing day-to-day operations and team.
- •Lead Customer Success expansion into new markets, setting up local teams and initiatives.
- •Act as a key point of reference for Customer Care, ensuring consistency across markets.
- •Requirements 7-8+ years of experience in Customer Success, Care, or Support. 2-3+ years of people management experience.
- •Experience managing teams both locally and internationally.
- •Fluent in Italian and English.
Required skills
Customer Success
Domain expertise
legaltech
Benefits & perks
Hybrid Work, Meal Vouchers, Corporate Welfare, Team Retreats & Off-sites
