Manager, PMO
BuildOpsConstruction Tech company
Toronto, CanadaManager
Meritech Capital Partners
Next47
Founders Fund
BOND Capital
Schneider Electric's SE Ventures
Fika Ventures
Operations & Strategy
About the role
TL;DR
Own the methodology, tooling, standards, and accountability frameworks for BuildOps' enterprise customer base.
- •This role involves owning the methodology, tooling, standards, and accountability frameworks for BuildOps' enterprise customer base.
- •Key Responsibilities Build and govern the PS delivery methodology Own the PS portfolio view and health reporting Design and enforce the escalation framework Lead the post-implementation RCA program Drive PS tooling and process infrastructure Build and maintain implementation playbooks Requirements 5+ years in a Professional Services, Customer Success, or Implementation leadership role at a B2B SaaS company Direct experience building or owning a PMO or delivery methodology function Proven track record managing complex, multi-stakeholder implementations involving ERP or accounting integrations Strong analytical skills Experience designing escalation frameworks and churn intervention playbooks Exceptional written and verbal communication skills; ability to navigate ambiguity and drive consensus
Required skills
Project Management