Support Specialist I
BrexSpend Management company
Vancouver, CanadaMid
Kleiner Perkins
Y Combinator
DST Global
Ribbit Capital
Institutional Venture Partners
Bank of America
Operations & Strategy
About the role
TL;DR
Resolve customer inquiries, become a product expert, and provide feedback to improve Brex's offerings.
- •Brex is seeking a Support Specialist I to join their Customer Experience team.
- •This role is crucial for delivering fast, personal support to customers, impacting growth and retention.
- •You will act as a passionate advocate for customers, helping them use, trust, and love Brex.
- •Key Responsibilities Effectively resolve customer inquiries via email, phone, and chat.
- •Become an expert in Brex's products to solve complex issues.
- •Compose thoughtful, personalized responses to customer requests.
- •Triage incoming requests and identify trends in customer issues.
- •Provide customer feedback to internal teams to improve the product and support experience.
- •Requirements Located within the greater Vancouver, BC area.
- •Flexibility to work within the Support team's hours of operation (8am
- •5pm PST, weekdays and weekends).
- •Passionate about customer support and its role in team success.
- •Ability to communicate technical problems clearly and tactfully.
- •Strong verbal and written communication skills.
Required skills
Customer Service
Domain expertise
fintechproductivity
Tech stack
PythonJavaScriptTypeScriptSQLBashReactNode.jsAWSDockerKubernetesCI/CDGitLinuxJiraSlack